Background of the business process improvement tool
In
a world increasingly driven by customers, the competition and change,
businesses are in need of solutions for their business deficiencies. As
product differentiators between competitors become less significant, it
can be seen that increasing competition is about one value chain versus
another.
Continuous or incremental process improvement
is only likely to allow an organisation to keep up with its
competitors, never to steal a decisive lead. What is needed to get ahead
is a step change in your process performance.
The business process improvement tool
Business process improvement is the rethinking and redesign of business
processes to achieve improvements in critical measures of performance
such as cost, quality, service and speed. The business process
improvement methodology defined in this training can be applied to
almost any process involving different job functions or roles.
One
of the key emphases of business process improvement is to see a process
as a chain of customers and suppliers. Outputs from each activity are
passed to the customer for that output. The final output of the process,
the product in a manufacturing context, is sold to the end customer.
The aim of each activity is to delight the customer by exceeding their
expectations. The role of the customer is to provide clarity as to what
is required and feedback on how the suppliers output can be improved in
the future.
The business process improvement training course
This one day on-site business process improvement training course explains how to successfully operate the business improvement process module.
The intent of this and all our training courses is not to tell or show
the trainees what to do but to impart the capability to perform the
required tasks. There is no limit to the number of trainees but we
strongly recommend no more than 5 individuals attend per course. We find
that if there are any more than this the training becomes ineffective
and wasteful.
This
course is targeted at the process managers, product design engineers,
the manufacturing engineers and the programme managers delivering new
products. This training course is given in English. All our courses are
designed to be informal and are based around a series of discussions and
practical exercises.
Another great training opportunity from Product Development Consultants
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